FAQ for Brides

We're so excited you're here!

 Our goal is to provide luxury services for your special event that will have you looking like your most beautiful self! We pride ourselves on listening and making your vison a reality!  Our expert team provides a calm & fun day, ensuring you and your party look and feel beautiful!

 Our diverse team of experts can create any look on any skin tones & hair textures.  Whether you want an ultra-glamorous dramatic effect, a natural elegant style or a dreamy romantic look, our team can create it!

We provide a full range of services for you, so there is no need to hire different vendors.  We do it all!  Hair, Makeup, Men’s grooming, Nails and Wellness services on-location for individuals and parties of any size.  We travel anywhere you need!

How do I secure my date?

In order to Save the Date and book your event with us, we require a signed service agreement and a $500.00 non-refundable deposit, which goes towards the balance of your event bill. We will create a client portal for you, where you can access your agreement/invoices/messages. We complete all payments electronically and accept all major credit cards.

Can I add services closer to my date?

If you think your party will be larger than 6 people, we recommend securing additional artists at booking. We do understand that last minute add-ons can occur and will try to accommodate you, but please keep in mind there may be additional fees for adding more artists on short notice, & additional artists are not guaranteed. We really encourage you to have the head count prior to booking.

How many artists will I need for my wedding day?

 When planning how many artists are needed, we take into account how much time we have to get the party ready and the number of services. During your complimentary phone consultation, we will discuss what time you want to start getting ready, what time the entire party needs to be ready for photography and travel time to the venue. Once we have all of the information, we will give you several recommendations for the number of artists and the time frame needed for services.

Do you offer trials & where do they take place?

Yes, we offer trials! Trial/ previews are recommended but not required. We like a trial because it gives us the chance to get to know each other. We can discuss certain things you like, or may not like, and adjust to your personal preferences. We want you to love your makeup & hair! Once you are booked there is no wrong time to do your trial. If you have your wedding dress chosen, a good time frame is 2-3 months before your wedding. If you choose to not do a trial, we will have several complimentary phone consults prior to your wedding day and discuss, in great detail, hair and makeup.  Trial/previews take place in the comfort of your own home. We travel to you! (Additional travel fee may apply outside of NYC). It is recommended to schedule a 3 hr window for a hair and makeup trial.

Can we meet beforehand?

  Yes, of course! We offer a complimentary phone or zoom consultation, before your trial.

Do you travel?

Yes! We travel to you, anywhere you are. Please note, travel fees vary depending on location and the number of artists traveling outside of NYC.  Please inquire for rates for your specific event.

Are lashes included?

Yes, we use individual lashes, trios & strip lashes,etc, depending on your preference and what is the best fit for your eye shape and your desired look. If you have never worn lashes before, we recommend individual lashes.

Do you airbrush?

Yes, airbrush is available on request at an additional charge.

How should we prep our hair, for bride & bridal party?

Please wash your hair the night prior. The morning of the wedding, please make sure everyone’s hair is dry and ready to style. Hair should only be damp if receiving blow drying service, which needs to be scheduled in advance. There is an additional charge for blowouts and additional time allotted in scheduling. Hair should be fully dry if receiving a style with hot tools which includes half up, curls, braids, updos & more. Please note if any of the party receiving hair services arrive with wet hair that is not fully dry before their service, they will be asked to blow dry it themselves until fully dry, due to the impact on the days schedule.

How do I prepare my skin coming before the wedding?

 Clean, hydrated skin is the happiest and prettiest skin, please moisturize and drink plenty of water leading up to your big day! Please do not wax or thread eyebrows the day before. Skin may be irritated in that area. If you choose to get lash extensions, make sure they are a fresh new set. If you choose to get a facial, please book one at least two weeks before your special day. Please do not make any drastic changes to your hair or skin leading up to your wedding day.

How much time does it take to get ready?

For a bride, makeup and hair will normally take 1 hour for each service.  For a bridesmaid, attendee, or other special events, each service will take 45 minutes.

Do you provide touch-ups or makeup changes?

Yes, we offer both options at an hourly rate. Please inquire for more information

Is there a minimum or maximum size party?

We happily provide services for ANY size party!

Do you provide services for other types of events?

We provide services for: Corporate Events, PR events, Red Carpet, Proms, Sweet 16, Bat Mitzvahs’, Birthdays, Photo Shoots, Head Shots, Holiday Parties, Bridal showers, Baby Showers, Engagement & Elopements & more!

Save the Date!

 We receive new inquiries at a high volume & book 12 to 18 months in advance. We look forward to being a part of your AMAZING wedding day!

Cheers!

Beauty Refinery NYC Team

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